Credit Card Processing Procedures (Back of the House)

Below are the procedures for Resubmitting Credit Card Payments and to manually apply charges or credits:

Resubmit Payment Today

Use to resubmit a missing credit card. You must perform this BEFORE settling the batch.

How to find a missing credit card:

If your Non-Cash Sales by Order report shows a higher amount than VitalNet or Global Settlements report you may have missing credit cards. To correct this please follow these steps:

1. Make sure all orders are closed.

2. From Flash Reports select VitalNet or Global C-C Settlements

3. Scroll to the bottom of the report. Any missing credit cards will be listed there. Note: If the report does not show any missing credit cards call MTC Support at 800-400-2383 option 9.

4. If there are missing credit cards reported note the order number(s).

5. Go to System Manager and click on Credit Card Processing. (Located in the lower left set of buttons)

6. Click on Resubmit Payment Today.

7. Enter the Master Password

8. Enter the Order number and click OK

9. Make sure that the dialogue box shows Successful.

10. From Flash Reports select VitalNet or Global C-C Settlements

11. Scroll to the bottom of the report to confirm all submitted payments have been applied.

Manually Charge CC

Use to manually charge credit cards. Cards charged in this manner will not appear on the Non-Cash reports. Note: if your customer needs a receipt you should not use this method. Create an order and use Misc. Item.

1. Go to System Manager and click on Credit Card Processing. (Located in the lower left set of buttons)

2. Click on Manually Charge CC.

3. Enter the Master Password

4. Enter the Credit Card tracking information (Card number and expiration date)

5. Enter Amount to be charged to card. (Include any Tips) Click OK

Manually Credit CC

Use to manually apply credit to credit cards. Cards credited in this manner will not appear on the Non-Cash reports. Note: if you are refunding an entire order and your customer needs a receipt you should not use this method. Use Refund Past Order located on the Manager Screen.

1. Go to System Manager and click on Credit Card Processing. (Located in the lower left set of buttons)

2. Click on Manually Credit CC.

3. Enter the Master Password

4. Enter the Credit Card tracking information (Card number and expiration date)

5. Enter Amount to be credited. (Include any Tips) Click OK