Credit Cards

Credit Card Processing Procedures (Back of the House)

Below are the procedures for Resubmitting Credit Card Payments and to manually apply charges or credits:

Resubmit Payment Today

Use to resubmit a missing credit card. You must perform this BEFORE settling the batch.

How to find a missing credit card:

If your Non-Cash Sales by Order report shows a higher amount than VitalNet you may have missing credit cards. To correct this please follow these steps:

1. Make sure all orders are closed.

2. From Flash Reports select VitalNet C-C Settlements

3. Scroll to the bottom of the report. Any missing credit cards will be listed there. Note: If the report does not show any missing credit cards call MTC Support at 800-400-2383 option 9.

4. If there are missing credit cards reported note the order number(s).

5. Go to System Manager and click on Credit Card Processing. (Located in the lower left set of buttons)

6. Click on Resubmit Payment Today.

7. Enter the Master Password

8. Enter the Order number and click OK

9. Make sure that the dialogue box shows Successful.

10. From Flash Reports select VitalNet C-C Settlements

11. Scroll to the bottom of the report to confirm all submitted payments have been applied.

Manually Charge CC

Use to manually charge credit cards. Cards charged in this manner will not appear on the Non-Cash reports. Note: if your customer needs a receipt you should not use this method. Create an order and use Misc. Item.

1. Go to System Manager and click on Credit Card Processing. (Located in the lower left set of buttons)

2. Click on Manually Charge CC.

3. Enter the Master Password

4. Enter the Credit Card tracking information (Card number and expiration date)

5. Enter Amount to be charged to card. (Include any Tips) Click OK

Manually Credit CC

Use to manually apply credit to credit cards. Cards credited in this manner will not appear on the Non-Cash reports. Note: if you are refunding an entire order and your customer needs a receipt you should not use this method. Use Refund Past Order located on the Manager Screen.

1. Go to System Manager and click on Credit Card Processing. (Located in the lower left set of buttons)

2. Click on Manually Credit CC.

3. Enter the Master Password

4. Enter the Credit Card tracking information (Card number and expiration date)

5. Enter Amount to be credited. (Include any Tips) Click OK

How to Look up Credit a Card Number

If you need to look up a credit card number for the current business day use the following instructions:

1. From System Manager click on Credit Card Processing
2. From the menu click on Lookup Credit Card #
3. The following message will appear:
4. Click Yes to continue.
5. Select how to lookup the credit card number (either by Last Four Digits or by Order Number). Click or Touch the # desired lookup method.
6. Type the Last Four Digits or Order Number in the field that appears and click Accept
7. The full credit card number will display

How to Lookup Credit Card History

If you need to look up all of the uses of a credit card in your location use the following instructions:

1. From System Manager click on Credit Card Processing
2. From the menu click on Lookup Credit Card History
3. The following message will appear:
4. Click Yes to continue
5. You can swipe the credit card or click Manual Entry
6. If you select Manual Entry you muster enter the complete credit card number and click Accept
7. The system will display every use of the credit card. The data displayed will be formatted for printing on a receipt printer.
8. Touch or click the blue area when finished. You will be prompted to print. Click Yes to print or No to exit.